For dogs:

I require a minimum of 2 visits per day. Many people prefer 3 or more visits, depending on their dog’s needs.
We recommend at least 3 visits per day for smaller breeds as well as younger and older dogs.
We do require at least 3 visits per day for dogs that are crated.

For cats or small animals:

I require a minimum of 1 visit per day for the entirety of the time you are away.
We cannot skip days with any pets in our care. We are very concerned about the safety of your pets, and something could happen to your pet on the day that we do not see them (they could become suddenly ill, their collar might get caught on something, they can get trapped behind something or inside an enclosed space, etc). And many situations could turn serious if not caught quickly enough. Which is why, for the safety of your pet and our own peace of mind, we must see them on a daily basis while you are away.
We appreciate your understanding in this matter.

You should definitely select a pet sitter who is insured for liability. It is important that their coverage includes care, custody, and control of the pet. I am insured through Pet Care Insurance and can provide proof of coverage, or a phone number you can call to verify I am currently insured.

Bonding is different than insurance. Bonding generally applies only if someone steals from your home, and is convicted of the crime. At that time, the bonding company will reimburse you for the loss, and the pet sitting business will reimburse the bonding company. It is also important to know that many bonds only apply to the employees of a business, and not to the business owner. So bonding is really optional. However, I choose to be bonded through Pet Care Insurance for my clients peace of mind.

Yes, my meet & greet visit is required before your service can be provided. This 30 minute free consultation will give me time to learn about your pets, fill out paperwork, take notes about your home and required tasks, and collect keys from you. I ask that you schedule your meet & greet online at least 3 days prior to the start date of services. If you would like a follow-up consultation at a later date, be aware that there might be an additional fee for this.

I try and keep your pet(s) on the same schedule as you do, within reason. I ask for a two-hour time window to make my visits in. For example, if you wanted a morning and an evening visit, you might request between 7-9 am and 7-9 pm as a time window. If you book twice per day I aim to keep visits 12 hours apart but cannot guarantee it due to traffic and other pets schedules I am working around. Three visits per day give me more flexibility. Of course, if your pet is on medication, then I come at more designated times.

Absolutely. I live within close proximity to the clients I serve, having better accessibility to your home than if they lived far away. I use great caution in getting to my clients homes in severe weather, and you can be assured I will be there for your pets. I work in all weather conditions; and my priority is to get to your pet, and make sure their needs are met, even during inclement weather. I do not endanger them by forcing them to walk on ice or during a lightening/thunderstorm, but I make sure they can relieve themselves. When initially meeting with you, I ask for an emergency contact, such as a close neighbor or friend, who could be available if the roads were impassable. Thank goodness, in this part of the country, that doesn’t happen very often!

I keep your preferred veterinary information with me at all times and will transport your pet to your vet, if I feel it is absolutely necessary. Of course, I would try to reach you first; but should I be unsuccessful, that would not prohibit me taking them for treatment. I am familiar with all the local emergency clinics. I am certified in Pet CPR & First aid through PSI. My priority is your pets’ health and well being at all times.

Yes. I can administer pills, liquids, ear and eye drops, injections and subcutaneous fluids. I have experience with diabetic pets and many of the pets I see are on some sort of medication at one time or another.

I ask all of my clients to call or text me upon their return so I know they made it home safely. Unfortunately, many clients forget or are just too tired. Should you get delayed and need me for a longer period of time, please call or text me and let me know. I will return your message and confirm that I will continue seeing your pet until you return.

I am located in NW Frisco. My business hours for returning calls, text or emails are Monday-Friday 8am-5pm and Saturdays 10am-5pm. My phones is monitored 24 hours a day for emergencies, and I will return your call without delay. If you call after hours and it isn’t an emergency, then your call will be returned during my normal business hours.

Pet Sitting Visits:

7 or more days before your visit: No charge.
5 to 7 days before your visit: Charged 33% of the total service fee.
3 to 5 days before your visit: Charged 50% of the total service fee.
less than 3 days before your visit: Charged 100% of the total service fee.

Dog Walking, Puppy Visits, and Mid-Day Potty Breaks:

Canceled before 8am on the day of service: No charge.
Canceled after 8am on the day of service: Charged 100% of the total service fee.

No, unfortunately, we have scheduled time for your visits and have potentially turned down other clients to allow time for these appointments.

Yes, I charge an extra $10 a visit for service needed on the following holidays: Thanksgiving, Christmas, New Years Eve, Easter Sunday, Memorial Day, 4th of July, and Labor Day.

Payment is due at the time the service is booked on my website via credit card. Gratuities are never expected but always appreciated for exceptional service.

All keys, fobs, and remotes will be securely stored in a locked cabinet when not in use, and will be labeled with non-identifying codes that only representatives of Katnip & K-9s Petsitting know how to decipher. All access codes will be kept securely in your Time To Pet profile. At the end of scheduled services, your keys, fobs, remotes, and access codes will be automatically retained by Katnip & K-9s Petsitting for future services. If 365 days have passed since your last completed service, Katnip & K-9s Petsitting will try to contact you to return your keys, fobs, and remotes. If we are unable to contact you, we will dispose of the keys, fobs, and remotes in a secure manner.